Develop and align a better Customer Experience vision

We invited the management team to the nexxworks HQ in Ghent for a 2-day offsite.
Together we decided to focus on getting inspiration through keynotes & company cases, and discussing possible solutions through panel talks and workshops.

We kicked-off the first day with a keynote by CX-expert Nienke Bloem, on the why, how and what of CX. We then continued with a deep dive into the CX transformation case of ING Bank. After a short break, we invited management profiles from Carya Group, Carglass and CitizenM to create a panel talk. Before heading to the bar and restaurant, we set up a buddy walk to share insights and first ideas.

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On the second day, we captured the outcome of the first ideas and insights and turned those into action with Callebout Collective who led the session.