BONUS EPISODE

What happens when your next customer isn't a person — but an AI agent?

Steven Van Belleghem sits down with Silicon Valley veteran Jeremiah Owyang — venture capitalist at Blitzscaling Ventures, founder of the AI Agent Congress & Llama Lounge, and closing speaker at TED AI — for a sharp conversation about the tectonic shift from chatbots to autonomous AI agents, and what it means for brands, loyalty, and the entire customer experience playbook.

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They cover: 🔹 Why price arbitrage is about to drop to zero 🔹 How to make your brand "agent-friendly" 🔹 The rise of agent social networks 🔹 Why emotional connection is your last competitive moat 🔹 Humanoid robots walking into your daily life

If you're in marketing, CX, or strategy — this one's non-negotiable.

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Keywords‍

AI, artificial intelligence, customer experience, brand loyalty, marketing strategies, humanoid robots, agent economy, emotional connections, e-commerce, advertising

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Takeaways

• AI is shifting from chatbots to agents that perform tasks.
• The cost of price arbitrage will decrease significantly.
• Customer loyalty may decline as AI agents can easily compare options.
• Brands need to rethink loyalty programs in the AI era.
• Commodity brands can create value through customer engagement and content.
• Websites must be optimized for AI agents, not just human users.
• The agent economy will dominate the internet landscape.
• AI can enhance emotional connections between brands and consumers.
• The future of apps will depend on user engagement and necessity.
• Humanoid robots will become more integrated into daily life.

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