Customer Experience during & after the corona virus crisis
The world is facing difficult times. With this presentation, I share some ideas about the future of customer experience and how it will evolve during and after this corona crisis...
Trying to push sales during a crisis time like this is pretty useless and it may even come across as opportunistic. Playing the long-term game means investing in trust and in your reputation. Trust and reputation don’t come from traditional marketing messages; it is built by doing the right thing for both your customers and society.
At this moment in time, people are worried about two things: their own situation and the state of the world. Figuring out a way to add value to both concerns will help you build a stronger relationship. I hope that this presentation will help you achieve that.