Ebook: AI and the End of Awful

The 10 hottest Customer Experience (CX) trends for 2024

10 things you can learn from Disney about creating a magical CX

To understand the customer, you have to become the customer

What CX leaders should know about artificial empathy

5 ways to create a strong customer centric culture

This is what ChatGPT will mean for customer experience

My favourite customer experience metaphor ever: The Oxpecker and the Rhino

The Never Normal Customer

Why customer culture has replaced technology as the holy grail

6 ways in which B2B companies can become better at CX

10 Customer Experience for 2023 (and beyond)

How to deal with customer experience in times of inflation

5 successful strategies to create a company culture that results in a fantastic customer experience

Ebook: The internet of customer value

10 ways to keep delighting your customers when your budgets are under pressure

The Top Gun Effect in Customer Experience

How ‘playing around’ in the metaverse is actually deeply strategic

Opportunities and challenges of marketing in the metaverse

Why going to the customer is the next frontier

Why we’ll evolve from zero interface to enhanced interface

What marketing in the metaverse will look like

10 Customer Experience trends for 2022

Interview with Jeremiah Owyang: Brands are using NFTs to Drive Customer Engagement and Loyalty for their CX Strategy

How NFTs could change customer loyalty completely

What we can learn from e-commerce “twins” Amazon and Alibaba about CX

The CX leader’s manual to customer excellence - an e-book by Steven Van Belleghem

The 7 habits of highly effective CX leaders

The 5 ways that Amazon is building a fantastic customer experience

15 Must-Read Books About Customer Experience