How Your Customers Can Prepare You For An Artificially Intelligent Future - KEYNOTE RIK VERA
Picture all the technology that exists that can already replace what you do today, and then think of the speed at which all things digital are evolving. Now perform the same exercise for your organisation. And be honest. Many of us freeze when we think of this evolution and we keep focussing on Today and Tomorrow. But as Peter Hinssen puts it "The Day After Tomorrow will be here a lot sooner than you think and take you by surprise if you don't prepare for it now". And Artificial Intelligence will be a big part of that future. Time to stop ignoring it and explore how we can turn it into our benefit. Don't expect purely technological explanations in Rik's story. This keynote explores how we need to let our customers' behaviour and needs lead our companies and which role highly intelligent technologies need to play in that.
About Rik Vera
Rik is a renowned thought-leader, worldwide keynote speaker, acclaimed author and trusted advisor on the topics of extreme customer-centricity, disruption, business model change, sales, marketing and making companies ready for the Day After Tomorrow. Having gathered years of C-level experience in sales and marketing related functions, he now inspires companies to develop customer-centric strategies fit for a connected world. Rik has given more than 350 keynote sessions around the world, in more than 15 countries, divided over 3 continents, to international pioneers like Assa Abloy, Cisco, Volvo, Swedbank, Telia, Baloise, Mastercard, Mundipharma, Sogeti and Microsoft.
Happy Customers About Rik Vera's Keynotes
"Rik Vera delivered a high energy and entertaining keynote at our senior management forum in Tallinn. He managed to unnerve the group, showing what customer centricity really is about – in a way challenging the very essence of retail banking. He successfully created urgency for our management teams to act on the future, and at the same provided the tools to do it as well as the assurance that it is doable." - Mikael Björknert, Head Of Strategic Analysis And M&A @ Swedbank
"Rik Vera held the opening keynote at Telia's annual CIO-event for our largest B2B customers in Sweden. Rik’s focus on how networks will be the enabler for taking business to the next level and the way he highlighted how customer-centricity will define companies’ future success really captivated the audience." - Petra Björkeson, Marketing Manager @ Telia Sverige
"Rik Vera’s keynote was an overall success. Both our Private and Business bankers where confronted with a future that has all ready started yesterday. The way we will have to adapt to a new customer centricity was an eye-opener for many of us and surely made us realise it’s time to act. The best way to make your point is in an entertaining way with great metaphors and lots of humour and I can assure you that’s what Rik Vera stands for." - Dirk Huysmans, Senior Private Banking Expert @ Belfius Bank