Steven Van Belleghem
Steven Van Belleghem
Past speaking engagemens
Steven is the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’ and ‘The Offer You Can’t Refuse’.
He is considered one of the top CX-experts in the world.
Steven Van Belleghem
loves to inspire you on...
Customers The Day After Tomorrow
Winning customers in a world of AI, bots and automation.
We are entering the third phase of digitization where artificial intelligence will raise the bar in terms of customer experience. Customer experience is evolving from a mobile-first to an AI-first business. For customers this is the start of the most exciting phase ever. They will enjoy benefits like hyper-personalization, faster than real-time customer service and the most user-friendly interfaces ever seen. In his NEW keynote, Steven describes how to invest in the customer experience of the day after tomorrow.
When Digital Becomes Human
About the transformation of customer relationships.
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world. Failing to implement the digital relationship puts your company’s future on the line. A successful digital transformation is key, but it will not be enough. Due to the digital evolution, your customer relations need to change on a human level as well.
The offer you can’t refuse
The future of customer experience is about digital, empathy and taking responsibility.
This last decade has been characterized by the introduction of 4G, social media and mobile services. These technologies have given rise to a new minimum in terms of customer experience. Customers expect ease of use, friendly and empathic staff, omnichannel services and competitive prices. In the years to come, customer experience will reach a whole new level.
Naturally, technology (5G, quantum computing, robotics and AI) will play a key role in customer expectations, but it goes way beyond that. Invisible and automatic interfaces will become a necessity but the ultimate ease of use will no longer be enough to come out on top. Automation is but the first step. In addition, companies will have to play an active role in their customers’ life journey. As a company how can you help consumers’ dreams come true and eliminate the obstacles in their day-to-day lives? And finally, companies have the opportunity to tackle concrete world problems together with the customer.
Customer Experience in the age of AI Platforms
How will an ‘always-on’ personal assistant transform your daily life?
We are at the beginning of a new S-Curve that is set to change the way we live and work, forever. Technologies like Artificial Intelligence are only just getting started, so the key question for all companies is: what will the second half of the curve look like?
In this presentation, Steven explores some fascinating scenarios that will shape the future of branding, go-to-market strategies and innovation. How will an ‘always-on’ personal assistant transform your daily life? How will changing customer behaviour disrupt your business? Take a journey to the Day After Tomorrow and see how some of the latest emerging technologies will change the world
For me, the real power of a nexxworks tour is the unique group of people you meet and travel with
The tour founded relationships with interesting people I otherwise would've never met, and that's what nexxworks is great at.
The mix of speakers and content was perfect
It was truly an eye-opening experience that both enriched my network with amazing people and helped me shape the further direction of my career.
A spontaneous smile on our face! That is what happens when we look back at our experience tour. The things you hear, see and learn are a source of inspiration and motivation for the future. We have already implemented some of these in our current strategy and operations.
Nexxworks helps to facilitate innovative out of the box thinking. They will expose you and your teams to a different level of thought leadership, which in turn will help you and your people develop a different thinking ethos for the future.
The nexxworks inspiration series helps us to imagine the future together with all the teams worldwide, and make the bridge to our day-to-day challenges as well.
The nexxworks inspiration sessions were that mindblowing, that I invited my global team to taste, smell and learn via a similar experience.
Meeting today’s companies and speakers brought us refreshing energy and perspectives to our challenges today.
This experience showed how short-term planning and long term planning are both needed. The China visits were truly inspiring in how they execute on that.
It’s so important to step outside the day-to-day business. We are the only ones who can moderate this back to our teams and translate what we’ve learned to accomplish our daily goals.
To new travelers, I hope you feel some of the same excitement, anxiety, and concentration. May you learn the way we did.
We’ve seen great concepts and initiatives from other companies, that made us think outside the box.
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