Dan is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing.
Past speaking engagemens
Dan is the author of two books: "The Experience Maker" and "Winning at Social Customer Care". He hosts the Experience This! Show podcast and The Experience Maker Show, and is a regular contributor to Forbes.
He doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember.
Another show: Focus on Customer Service where he and Dan Moriarty, conduct FOCS featured interviews with leaders from dozens of top brands that offered amazing customer service via social media. Companies were carefully selected and then best practices and key takeaways shared so you could (and still can!) emulate them in your own business.
loves to inspire you on...
How a Remarkable Customer Experience can be your best Sales and Marketing Strategy
Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
Don't just create Content, create Experiences
Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?
In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.
Why every Employee is in the Customer Experience business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
For me, the real power of a nexxworks tour is the unique group of people you meet and travel with.
The tour founded relationships with interesting people I otherwise would've never met.
The mix of speakers and content was perfect.
It was truly an eye-opening experience that both enriched my network with amazing people and helped me shape the further direction of my career.
The things you hear, see and learn are a source of inspiration and motivation for the future. We have already implemented some of these in our current strategy and operations.
Nexxworks helps to facilitate innovative out of the box thinking. They will expose you and your teams to a different level of thought leadership, which in turn will help you and your people develop a different thinking ethos for the future.
The nexxworks inspiration series helps us to imagine the future together with all the teams worldwide, and make the bridge to our day-to-day challenges as well.
The nexxworks inspiration sessions were that mindblowing, that I invited my global team to taste, smell and learn via a similar experience.
Meeting today’s companies and speakers brought us refreshing energy and perspectives to our challenges today.
This experience showed how short-term planning and long term planning are both needed. The China visits were truly inspiring in how they execute on that.
It’s so important to step outside the day-to-day business. We are the only ones who can moderate this back to our teams and translate what we’ve learned to accomplish our daily goals.
To new travelers, I hope you feel some of the same excitement, anxiety, and concentration. May you learn the way we did.
We’ve seen great concepts and initiatives from other companies, that made us think outside the box.
We want to make sure that the wonderful company that our family started, remains relevant in a fast-pace changing world.
I view the nexxworks membership as a combination of inspiration, practical insights, and networking with peers.