Past speaking engagemens
Dan is the author of two books: "The Experience Maker" and "Winning at Social Customer Care". He hosts the Experience This! Show podcast and The Experience Maker Show, and is a regular contributor to Forbes.
He doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember.
Another show: Focus on Customer Service where he and Dan Moriarty, conduct FOCS featured interviews with leaders from dozens of top brands that offered amazing customer service via social media. Companies were carefully selected and then best practices and key takeaways shared so you could (and still can!) emulate them in your own business.
loves to inspire you on...
How a Remarkable Customer Experience can be your best Sales and Marketing Strategy
Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
Don't just create Content, create Experiences
Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?
In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.
Why every Employee is in the Customer Experience business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.