New

LA Customer Experience Tour

Let’s build more immersive customer experiences in the future!

Early Bird - subscribe before Oct. 2022 for €10.900 incl. VAT (margin scheme)
Incl. Transport at the location, food & hotel

Apply here⬇️

This experience is over and was really awesome✔️
Apply here for future programs!

Apply now
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How will Customer Experience look like by 2030?

With an internet -Web3- that is much smarter, reliable and personalized, companies have to reconsider where the business opportunities are, and need to redefine the amount of value they owe to customers.

The future of CX is written in data. Privacy and trust will become even more critical aspects of a successful customer strategy. In the meantime, more and more brands are using NFTs to drive customer engagement and loyalty for their CX strategy through branded economies.

Let's see how the buzzing scene in LA is reinventing customer experience when it comes to services, retail and media experiences.

What you'll take away from this experience

Discover the next big trends in CX

Get inspired by Steven's insights and moderation

Learn from your peers on how they tackle CX

LA Customer Experience Tour
LA Customer Experience Tour
LA Customer Experience Tour
LA Customer Experience Tour
LA Customer Experience Tour

You’ll be travelling with these great moderators

Steven Van Belleghem
Customer
Strategy
Erwin Jansen
Customer
Future

Some of the exciting people and companies you will be visiting

Confirmed!
Person’s name
Confirmed!
John Hagel
Confirmed!
Snapchat
Confirmed!
Google

Leaders from these companies will be attending

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Pricing

Early Bird - subscribe before Oct. 2022 for €10.900 incl. VAT (margin scheme)

Incl. Transport in Los Angeles during the program, food & hotel throughout the trip
Excl. Transport to Los Angeles, parking, Covid-19 test

Apply now

This is what previous attendees said about our innovation tours

It was truly an eye-opening experience that both enriched my network with amazing people and helped me shape the further direction of my career.

Peter Vindevogel
CEO The Park
Peter Vindevogel

A spontaneous smile on our face! That is what happens when we look back at our experience tour. The things you hear, see and learn are a source of inspiration and motivation for the future. We have already implemented some of these in our current strategy and operations.

Emile Maes
Head of Retail Filou & Friends
Emile Maes

Don't hesitate to email or call us with your questions

Email or call Matthias
matthias@nexxworks.com+32 488 10 20 52

Frequently asked questions

Who should join this tour?

This is an ‘open tour’ wherefore participants need to apply, so we can make sure the group exists out of c-level or equivalent leaders. You can join with multiple team members, but diverse sectors and companies are represented. We encourage companies can learn and inspire each other during our innovation programs.

How much does it cost to join the tour?

Early Bird - subscribe before Oct. 2022 for €10.900 incl. VAT (margin scheme)


Incl. Transport at the location, food & hotel
Excl. Transport to Los Angeles, Covid-19 test

Incl. Transport at the location, food & hotel
Excl. Transport to Los Angeles, Covid-19 test

Can multiple team members join this tour?

Joining with multiple team members is in fact encouraged!
Talk to us for more info.

What is the cancellation policy?

If you cancel your participation 4 months before the event, there is no cancellation fee.

If you cancel between 4 months and 8 weeks before the event, the cancellation fee is €5.950 excl. VAT. If you cancel during the last 8 weeks, the full fee will be charged. The go/no-go date is set for the 12th of Juli 2022. After which we'll communicate if we go through with the tour. You will not be billed before the go/no-go date. If due to Covid we have to postpone and you aren't available during the new date, there is no cancellation fee. In all circumstances, you are allowed to send someone else to take your place, if it does not work out for your own agenda or personal life.