This tour in a nutshell 🥜
- Join +20 leaders / change makers
- Visit the Best CX-minded companies in Miami
- Learn how to design a customer focussed organization
- Moderation by Steven Van Belleghem
Tour organized in close collaboration with WPP, The Creative Transformation Company
Leaders from these companies attended previous nexxworks experiences
How to build a Customer Culture
Your company's culture is the beating heart that your customers will truly feel, serving as the guiding star for success.
In Miami together with Steven Van Belleghem, we'll push the boundaries of Customer Experience with renowned companies and pioneering startups.
- Visit Miami-based organizations and explore how they design a customer first culture
- Workshop with Steven and 20+ other participant how you can do exactly that
- Optional: exclusive 2-day behind the scenes of Disney World and Universal Studios. How does Disney and Universal Studios ensure seamless storytelling across their attractions and experiences to create a captivating customer journey?
Perfect for companies to evolve from wanting to be customer centric to actually being customer centric.
Why Steven thinks you should join:
Highly experienced & world-class moderators
Company and speaker visits
Days you'll never forget
You’ll be travelling with these great moderators
The moderators travel to every visit, they lead the conversations and help us generate useful takeaways every evening to take home and work with.
Leaders from these companies and more will be attending
Some of the exciting people and companies you will be visiting
Early Bird Pricing
€8.090 Excl. VAT*
10% off for the first 10 seats
+ 2 optional days 'CX in Theme Parks', at +€2.990 Excl. VAT
Download Program PDF to see details
Included: All program visits, food & beverages, hotel, travel costs during program
Excluded: transfer to and from Miami
What previous attendees said about our innovation tours
For me, the real power of a nexxworks tour is the unique group of people you meet and travel with.
It was truly an eye-opening experience that both enriched my network with amazing people and helped me shape the further direction of my career.
Frequently asked questions
Who should join this tour?
This is an ‘open tour’ wherefore participants need to apply, so we can make sure the group exists out of c-level or equivalent leaders. You can join with multiple team members, but diverse sectors and companies are represented. We encourage companies to learn and inspire each other during our innovation programs.
How much does it cost to join the tour?
€8.090 Excl. VAT
10% off for the first 10 seats, normal price €8.990 Excl. VAT
(2 days CX Theme Parks not included)
Incl. Transfers during the program, food & beverages, hotel
Excl. Transfers from and to Miami
*EU legislation surrounding VAT has changed in 2021. All organizations selling travel packages are subject to the new VAT rules. For destinations outside of the EU, like this tour, you will have to pay 0% VAT.
What does the 2 days Theme Parks include?
Visit Disney World & Universal Studios with moderation by the former Director at De Efteling. Gain inspiration from their meticulous attention to detail, personalized interactions, and innovative approaches to customer satisfaction.
Can multiple team members join this tour?
Joining with multiple team members is in fact encouraged!
Talk to us for more info.
What if I need to cancel?
- 4 months before the event, there is no cancellation fee
- Between 4 months and 8 weeks before the event, the cancellation fee is €4.995 Excl. VAT.
- During the last 8 weeks, the full fee will be charged
❗️If due to an international travel ban we have to postpone and you aren't available during the new date, there is no cancellation fee.
❗️In all circumstances, you are allowed to send someone else to take your place, if it does not work out for your own agenda or personal life.