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AI Meets CX
AI is rewriting the rules of customer experience. This one-day masterclass helps business leaders stay ahead of customer expectations by connecting AI strategy to real-world CX, customer service, and brand impact.
Pricing €1.290 Excl. VAT*
Incl. The program, breakfast, lunch & dinner
In a nutshell 🌰
- 🚀 Use cases from leading companies
- 🤝 Inspiration from experts and peers
- A fast-paced, interactive day of learning
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Leaders from these companies attended previous nexxworks experiences
About the masterclass
This masterclass is designed for business leaders who want to stay ahead as AI reshapes customer expectations and interactions.
We’ll dive into the following key themes:
🔥 Customer Behavior in the Age of AI – How is AI changing the way customers search, decide, and build trust with brands? What does hyper-personalization mean for the customer journey?
🔥 Service & Support Transformation – How can organizations use AI to reinvent customer care? Where should we draw the line between automation and the human touch?
🔥 Brand & Marketing Reinvention – How can brands stay relevant in a world where AI powers communication, creativity, and commerce?
Why join?
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Highly experienced moderator, multiple other experts
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Invite to our nexxworks cafe
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Day you'll never forget
You’ll be in great hands with our moderators
They’ll guide every step, lead the conversations, and ensure you leave with takeaways you can put to work right away.
Leaders from these companies and more will be attending
Some of the exciting people and companies you will be visiting
This is what you go home with
💎 A New Lens on Your Customer
Understand how AI is transforming how people search, decide, and trust — and what that shift means for your customer approach, today and tomorrow.
💎 A Fresh Take on Customer Care
Walk away with insights on combining AI, empathy, and speed to elevate your customer service — and why your contact center is now a key brand touchpoint.
💎 A Smarter Brand & Marketing Playbook
Gain clarity on how to stay relevant in an AI-first world, where storytelling, trust, and positioning help you rise above the noise in a “just ask” era.
Pricing
€1.290 Excl. VAT
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Incl. The program, breakfast, lunch & dinner
What previous attendees said about our innovation tours
The things you hear, see and learn are a source of inspiration and motivation for the future. We have already implemented some of these in our current strategy and operations.
My head is still buzzing. What a truckload of new ideas and insights.
You don't want to miss this. Get in touch with us if you want to reserve your spot!
Download program PDF to see confirmed visits and speakers
Frequently asked questions
Who should join this masterclass?
This masterclass is built for leaders shaping the future of customer experience in an AI-driven world.
It’s not about AI theory — it’s about what AI means for your customers, your brand, your service, and your business reality.
You’ll be in the company of:
- CEOs & CMOs
- Heads of Marketing, Sales & Service
- Customer Experience & Brand Leaders
- Innovation & Digital Executives
Whether you're in corporate, scale-up, or public sector:
If you're actively rethinking how your organization connects with customers — this is your place.
The one thing all participants share?
A drive to stay ahead in a world where customer expectations shift faster than most companies can follow.
Are you one of them? Then don’t wait — secure your seat now.
How much does it cost to join the masterclass?
Pricing: €1.290 Excl. VAT*
Incl. The program, breakfast, lunch & dinner
Can I bring colleagues, or split our time during the tour?
We will look into this case-by-case.
What if I need to cancel?
- 4 months before the event, there is no cancellation fee
- Between 4 months and 8 weeks before the event, the cancellation fee is 50% of the fee.
- During the last 8 weeks, the full fee will be charged
❗️In all circumstances, you are allowed to send someone else to take your place, if it does not work out for your own agenda or personal life.